Question 1

What can I expect from Van Gogh: The Immersive Experience?

Accepted Answer

Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!

Question 2

Where is the experience located?

Accepted Answer

The event will be centrally located in one of Atlanta’s burgeoning arts districts (venue to be announced soon).

Question 3

Does the exhibition take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 4

How long does the experience last?

Accepted Answer

The visit will take around 60 to 75 minutes.

Question 5

Is it COVID secure and safe?

Accepted Answer

The experience is designed to be COVID safe. You can read the safety measures <a href="https://docs.google.com/document/d/e/2PACX-1vTY5IEBoOo8linS-JzsZw44yrzC8ZJKmauXn_8iQoOTMnD3UCqhpiYxkXM55ntXUl3XugxIvftuSgOU/pub" target="_blank" rel="noopener">here.

Question 6

Will there be strobe lights?

Accepted Answer

No.

Question 7

Will food and beverage be available on site for purchase?

Accepted Answer

No, but there are third-party food vendors in close proximity to the experience.

Question 8

Will there be merchandise for sale?

Accepted Answer

Yes.

Question 9

Is this a kid-friendly environment?

Accepted Answer

This event is recommended for all ages. However, please keep in mind that the space is not accessible for prams, and it doesn't have baby changing facilities

Question 10

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 11

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following times slots.

Question 12

What are the prohibited items at the experience?

Accepted Answer

Flash photography, alcohol, anything which may disturb the other patrons.

Question 13

Can I smoke or vape?

Accepted Answer

No.

Question 14

Is alcohol permitted at the experience?

Accepted Answer

No.

Question 15

Will restrooms be available on site?

Accepted Answer

Yes.

Question 16

What do I do if I have any questions about accessibility / special accommodations?

Accepted Answer

The Van Gogh exhibition is accessible to wheelchairs. Please <a href="https://fever.zendesk.com/hc/en-us/requests/new" target="_blank" rel="noopener">contact us and we will advise on how we can best assist you.

Question 17

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store On the Fever website

Question 18

What are the different ticket options and prices?

Accepted Answer

Tickets are sold per person. There are two ticket options:   Standard Access:  Monday, Wednesday, Thursday & Friday:  Adult : $32.20 Child (4-12 y.o.) : $19.10 Family Pass: 2 adults + 2 children : $87.00 Additional Child (for Family Pass): $16.20 Senior (65+ y.o.), Student (13 to 26 y.o.) or Military: $20.70  Saturday, Sunday & holidays:  Adult : $35.40 Child (4 to 12 y.o.) : $24.50 Family Pass: 2 adults + 2 children : $101,80 Additional Child: for Family Pass: $20.80 Senior (65+ y.o.), Student (13 to 26 y.o.) or Military: $26.70   VIP Access:  Includes entry to the exhibition, entry to the VR experience with skip-the-line, and a poster of your choice.  Monday, Wednesday, Thursday & Friday:  VIP Adult : $49.00 VIP Child (4 to 12 y.o.) : $35.90  Saturday, Sunday & holidays:  VIP Adult : $52.30 VIP Child (4 to 12 y.o.) : $41.40  Free entry for children under 4 years old.  For Standard Access only ticket holders, entry to the VR experience can be purchased separately on site ($5.00/person).

Question 19

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

Accepted Answer

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out. Please <a href="https://fever.zendesk.com/hc/en-us/requests/new" target="_blank" rel="noopener">contact us for more information. Make sure to include your ticket order number, and keep in mind that we might take a few days to answer due to the currently high volume of requests.

Question 20

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please <a href="https://fever.zendesk.com/hc/en-us/requests/new" target="_blank" rel="noopener">contact us for additional help. Make sure to include your ticket order number, and keep in mind that we might take a few days to answer due to the currently high volume of requests.

Question 21

What is your refund policy?

Accepted Answer

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can <a href="https://fever.zendesk.com/hc/en-us/requests/new" target="_blank" rel="noopener">contact us and our user support team will process your request. Make sure to include your ticket order number, and keep in mind that we might take a few days to answer due to the currently high volume of requests.

Question 22

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 23

Do you offer group discounts?

Accepted Answer

Discounts for groups and schools with a minimum of 20 people. Contact us at <a href="mailto:groups@exhibitionhub.com">groups@exhibitionhub.com

Question 24

Should I wear a mask?

Accepted Answer

For the safety and comfort of everyone, masks are mandatory within the experience for everyone.

Question 25

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 26

Do you offer Press Passes?

Accepted Answer

Yes, contact <a href="mailto:press.vangoghexpo@feverup.com">press.vangoghexpo@feverup.com

Question 27

Do you offer sponsorships?

Accepted Answer

Yes, contact <a href="mailto:info@exhibitionhub.com">info@exhibitionhub.com

Have you ever dreamt of stepping into a painting? Now you can! Welcome to Van Gogh: The Immersive Experience. Have you ever dreamt of stepping into a painting? Now you can! Welcome to Van Gogh: The Immersive Experience.

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