Question 1

What can I expect from Van Gogh: The Immersive Experience?

Accepted Answer

Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!

Question 2

Where is the experience located?

Accepted Answer

The venue will be at Lampo Scalo Farini, Via Valtellina, 5. The venue is approximately 7 minutes walking distance from the main entrance (opposite Siggy Cafe) at Via Valtellina. Once you enter the grounds of Lampo Scalo Farini please keep left.

You can arrive via metro Monumentale and Maciachini are the closest stations (15 minutes walking to the venue). There is no parking available on site but public parking is available outside the Lampo Scalo Farini area.

Question 3

Does the exhibition take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 4

How long does the experience last?

Accepted Answer

The experience takes approximately 60 minutes but you are welcome to stay as long as you want.

Question 5

Is there an audio guide available?

Accepted Answer

Audio guides are not available but there is an app that you will be able to download upon arrival that walks you though the exhibition and allows you to enjoy the experience. It will be available in Italian and English.

Question 6

Will I be able to pay cash?

Accepted Answer

The online tickets can only be paid by card. Onsite tickets, merch items and beverages can be paid in cash or card.

Question 7

Will there be strobe lights?

Accepted Answer

No.

Question 8

Will food and beverage be available on site for purchase?

Accepted Answer

No, but there are third-party food vendors in close proximity to the experience.

Question 9

Will there be merchandise for sale?

Accepted Answer

Yes.

Question 10

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

There will be deckchairs in the hall for visitors to use while watching the exhibition.

Question 11

Do I need to wear a mask?

Accepted Answer

Masks are not required at the event as per current COVID guidelines (subject to change if the government guidelines change).

Question 12

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 13

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following times slots.

Question 14

Can I bring animals?

Accepted Answer

No this event is not pet friendly, service animals are allowed.

Question 15

Is there an age requirement?

Accepted Answer

All ages are welcome! Children under the age of 4 can visit free of charge and minors under the age of 12 need to be accompanied by adults.

Question 16

Is the venue ADA compliant?

Accepted Answer

The exhibit is wheelchair accessible

Question 17

Is there parking available?

Accepted Answer

There is no parking available in front of the venue. There are various public parking spaces outside the Lampo Scalo Farini grounds, which are approximately 7-10 minutes walking distance from the venue itself. There is a shuttle available for all guests get to the venue entrance from Via Valtellina, 5. If you have any accessibility concerns please do reach out to our team via hello@feverup.com.

This venue is wheelchair accessible. There is free parking available next to the venue entrance for disabled ticket holders.

Question 18

How can I arrive?

Accepted Answer

The metro lines that take you to Lampo Scalo Farini are the M3 and M5. and The closest stations are Milano Lancetti, Monumentale and Maciachini. The walk to the venue is approximately 15 minutes. is the closest train station.

Question 19

What are the prohibited items at the experience?

Accepted Answer

Weapons, drugs, outside food & beverage.

Question 20

Is the venue easily accessible?

Accepted Answer

The venue is easily accessible with a stroller or a wheelchair via a ramp. Accessible facilities such as toilets will be provided as well.

Question 21

Do you offer free tickets for carers?

Accepted Answer

For people with disabilities who fall under the law n. 104 pay the reduced price, while the accompanying person is entitled to free admission.

Question 22

I can’t find my ticket - what now?

Accepted Answer

On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store

On the Fever website

In the purchase confirmation email Fever sent you

If you still can not find your ticket, please write to us at hello@feverup.com

Question 23

Do I need to print my ticket?

Accepted Answer

No, printing is not needed.

Question 24

Can I purchase a ticket at the event?

Accepted Answer

It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.

Question 25

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On the Fever website

Question 26

Are refunds allowed? What is the exchange policy?

Accepted Answer

If you can't make it to the session you booked, simply open the app and check your ticket. If your ticket permits rescheduling, you'll be able to pick a different date and time within the ticket section of the app.

Question 27

Is there a Military discount?

Accepted Answer

No

Question 28

Do children under 4 have to pay for a ticket?

Accepted Answer

Children under 4 years old enter for free and you don’t need to buy a ticket.

Question 29

Do you offer a group discount?

Accepted Answer

Yes, for group bookings please contact us via this form.

Question 30

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 31

Do you offer sponsorships?

Accepted Answer

Yes, contact info@exhibitionhub.com

Question 32

Could I be a Van Gogh: The Immersive Experience influencer?

Accepted Answer

We are looking for unique, creative and passionate ambassadors who are willing to share their experience at Van Gogh: The Immersive Experience. Please contact us at influencers@feverup.com.

Question 33

Are there any specific COVID-19 rules to attend this experience?

Accepted Answer

As official local health guidelines evolve regarding COVID-19 safety protocols, we may enforce vaccinations and/or require masks. To attend this experience mask use will not be mandatory nor COVID-19 vaccination will be required to attend the experience. Regardless, we highly encourage all attendees to wear masks.

Question 34

Can children do VR alone?

Accepted Answer

Yes.

Question 35

What should I wear to Van Gogh: The Immersive Experience?

Accepted Answer

There is no dress code, but since the experience typically lasts around an hour, we recommend comfortable shoes and clothes.

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