Question 1

What can I expect from Van Gogh: The Immersive Experience?

Accepted Answer

Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!

Question 2

Does the exhibition take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 3

How long does the experience last?

Accepted Answer

The visit will take around 60 to 75 minutes.

Question 4

Will there be strobe lights?

Accepted Answer

No.

Question 5

Will food and beverage be available on site for purchase?

Accepted Answer

Yes, there is a bar at the end of the experience where food and beverage is served.

Question 6

Will there be merchandise for sale?

Accepted Answer

Yes.

Question 7

Will there be a cloakroom?

Accepted Answer

No.

Question 8

Can I eat or drink inside of the exhibition?

Accepted Answer

With the exception of water, no food nor drinks are allowed during and inside the exhibition.

Question 9

Is this a kid-friendly environment?

Accepted Answer

This event is recommended for all ages.

Question 10

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 11

What happens if I arrive late?

Accepted Answer

Please arrive on time for your time slot. Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.

Question 12

What are the prohibited items at the experience?

Accepted Answer

Flash photography, alcohol, anything which may disturb the other patrons.

Question 13

Can I smoke or vape?

Accepted Answer

No.

Question 14

Is alcohol permitted at the experience?

Accepted Answer

No.

Question 15

What do I do if I have any questions about accessibility / special accommodations?

Accepted Answer

The Van Gogh exhibition is accessible to wheelchairs and pram friendly, the people with disabilities or with strollers can enter downstairs via the bar and the shop. Please contact us and we will advise on how we can best assist you.

Question 16

Will restrooms be available on site?

Accepted Answer

Yes.

Question 17

Are you conducting any bag searches to access the experience?

Accepted Answer

To ensure the safety of everyone in the experience, our security team might ask to conduct bag searches to the guests.

Question 18

Is there Parking on site?

Accepted Answer

There are different car parks close to the venue:

Interparking Brussels - Parking Grand Place (Rue du Marché Aux Herbes 104)

BePark - Parking Gare Bruxelles-Centre (Rue Duquesnoy 5)

Parking théatre - theater (Bd de l'Impératrice 56)

Question 19

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On the Fever website

Question 20

What are the official sellers for this experience?

Accepted Answer

Official tickets for Van Gogh: The Immersive Experience in Brussels can only be [purchased on Fever](https://feverup.com/m/98547/en ghexperiencebru&utmcampaign=98547bru&utmsource=landing&cplandingterm=ctafaqs&cplanding=cta_faqs). Tickets are not available on any other website or ticketing platform.

Question 21

What are the different ticket types and options?

Accepted Answer

Standard Admission - includes entry to the experience

Adult (ages 13+)

Child (ages 4–12)

Senior (65+), Student (13–26)

Family Bundle (min. 3 people, of which max. 2 adults)

Group Bundle (min. 9 people)

VIP Admission - includes entry to the exhibition, entry to the VR experience* with skip-the-line and a poster

VIP Adult (ages 13+)

VIP Child (4–12)

*For Standard Access only ticket holders, entry to the VR experience can be purchased separately on site

Question 22

Can I purchase VR tickets on-site?

Accepted Answer

Yes, any attendee can purchase tickets for the VR experience on-site, but only VIP tickets will benefit from priority access to it.

Question 23

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 24

Are refunds allowed? What is the exchange policy?

Accepted Answer

If you can't make it to the session you booked, simply open the app and check your ticket. If your ticket permits rescheduling, you'll be able to pick a different date and time within the ticket section of the app.

Question 25

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 26

Do you offer group discounts?

Accepted Answer

Discounts for groups and schools with a minimum of 20 people. Contact us at info@kimochi.be

Question 27

Do carers have free entry to the experience?

Accepted Answer

Yes, absolutely!

Question 28

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 29

Do you offer Press Passes?

Accepted Answer

Yes, contact press.vangoghexpo@feverup.com

Question 30

Do you offer sponsorships?

Accepted Answer

Yes, contact info@exhibitionhub.com

Question 31

Could I be a Van Gogh: The Immersive Experience influencer?

Accepted Answer

We are looking for unique, creative and passionate ambassadors who are willing to share their experience at Van Gogh: The Immersive Experience. Please contact us at influencers@feverup.com.

Question 32

What should I wear to Van Gogh: The Immersive Experience?

Accepted Answer

There is no dress code, but since the experience typically lasts around an hour, we recommend comfortable shoes and clothes.

KIMOCHI