Van Gogh London Exhibit FAQS:
The Immersive Experience

Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!

The event will take place at 106 Commercial Street, London, E1 6LZ. Get directions.

The exhibition will be held in an indoor venue.

The visit will take around 90 minutes.

No.

No, but there are third-party food vendors in close proximity to the experience.

Yes.

This event is recommended for all ages. However, please keep in mind that the space is not accessible for prams, and it doesn't have baby changing facilities.

Please bear in mind that the experience has very limited space for pushchairs therefore the venue may not be able to grant access if they are unable to store them, particularly during school holiday periods.

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Your ticket will still be valid, but you may be required to wait until there is space in the following times slots.

Flash photography, alcohol, anything which may disturb the other patrons.

No.

No.

Yes.

The Van Gogh exhibition is only wheelchair accessible on the ground floor, which gives access to the Tea Station, Gift Shop and the Immersive Room & toilets (not wheelchair friendly). This access area will have booklets available both online and in printed formats with all pictures and articles displayed in the gallery, alongside a link to watch the documentary. We also have VR headsets available and printouts to colour just like the activities on other rooms. Please contact us and we will advise on how we can best assist you.

We have step-free toilets but not any specific disabled toilets, the nearest disabled toilet is opposite in Spitalfields Market.

Carers are welcomed at the exhibition with free admission upon showing the appropriate documentation at the entrance. Please note that the guest requiring assistance must have a valid ticket. Here are a few of the documents we accept:

• Middle or Higher rate DLA for care and/or mobility.
• Receipt of Personal Independence Payment (PIP).
• Evidence of being severely sight impaired.
• CredAbility Access Card – + 1 category requirement.
• A recognised Assistance Dog ID Card.

• On the Fever App, available on Google Play and Apple Store
• On the Fever website

Official tickets for Van Gogh: The Immersive Experience in London can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

Tickets are sold per person. There are two ticket options:

Standard Access:
Monday, Wednesday, Thursday & Friday:

• Adult
• Child (4-12 y.o.)
• Family Pass: 2 adults + 2 children
• Additional Child (for Family Pass)
• Senior (65+), Student (13 to 26), or NHS

Saturday, Sunday & holidays:

• Adult
• Child (4 to 12 y.o.)
• Family Pass: 2 adults + 2 children
• Additional Child: for Family Pass
• Senior (65+), Student (13 to 26), or NHS

VIP Access - Includes entry to the exhibition, entry to the VR experience with skip-the-line, and a Starry Night poster.
Monday, Wednesday, Thursday & Friday:

• VIP Adult
• VIP Child (4 to 12 y.o.)

Saturday, Sunday & holidays:

• VIP Adult
• VIP Child (4 to 12 y.o.)

Ticket prices will start at £19.90 for adults and £11.50 for children. Free entry for children under 4 years old.
For Standard Access only ticket holders, entry to the VR experience can be purchased separately on site.

Yes, any attendee can purchase tickets for the VR experience on-site, but only VIP tickets will benefit from priority access to it. VR headsets are not recommended for those with magnetic hearing aids and guests with a pacemaker will not be able to experience the VR portion of this event.

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

If you can't make it to the session you booked, simply open the app and check your ticket. If your ticket permits rescheduling, you'll be able to pick a different date and time within the ticket section of the app.

No, your contactless tickets will be validated directly in the Fever App.

For groups under 50 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 50, please fill the groups form.

If you have any doubts please visit the UK Government website here.

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Yes, contact press.vangoghexpo@feverup.com

Yes, contact info@exhibitionhub.com

We are looking for unique, creative and passionate ambassadors who are willing to share their experience at Van Gogh: The Immersive Experience. Please contact us at influencers@feverup.com.

There is no dress code, but since the experience typically lasts around an hour, we recommend comfortable shoes and clothes.

No cloakroom is available at the venue.