Question 1

What can I expect from Van Gogh: The Immersive Experience?

Accepted Answer

Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!

Question 2

Where is the experience located?

Accepted Answer

The event will take place at Refshalevej 175A & B, 1432 København. Get directions.

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 4

How long does the experience last?

Accepted Answer

The visit will take around 60 minutes.

Question 5

Is the venue wheelchair accessible?

Accepted Answer

Yes, the venue is wheelchair accessible.

Question 6

Will there be strobe lights?

Accepted Answer

No

Question 7

Will food and beverage be available on site for purchase?

Accepted Answer

There will be a small bar on site selling snacks and drinks.

Question 8

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 9

Will restrooms be available on site?

Accepted Answer

Yes, restrooms will be available on site.

Question 10

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket.

Question 11

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.

Question 12

Are service dogs allowed?

Accepted Answer

Service dogs are allowed.

Question 13

Is there an age requirement?

Accepted Answer

There is no age requirement. This event is recommended for all ages. However, please keep in mind that the space does not have baby changing facilities.

Question 14

Is there parking available?

Accepted Answer

We recommend traveling to the venue via public transport.

Question 15

What are the prohibited items at the experience?

Accepted Answer

Flash photography, alcohol, anything which may disturb the other patrons.

Question 16

Can I purchase a ticket at the event?

Accepted Answer

Yes, tickets can be purchased at the event. However, you can save money by purchasing online in advance.

Question 17

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store or on the Fever website.

Question 18

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.

Question 19

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 20

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 21

Can I reschedule my tickets to another date/time?

Accepted Answer

We may be able to help reschedule or exchange your ticket for another date or time that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.

Question 22

What are the official sellers for this experience?

Accepted Answer

Official tickets for Van Gogh: The Immersive Experience can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

Question 23

Can I make a group booking or book a private event?

Accepted Answer

We offer special pricing for schools, educational groups (10+ people) and large groups (25+ people). We also offer private bookings. Please reserve your tickets here.

For groups with fewer than 25 people seeking regular tickets (not private), please purchase tickets directly on Fever.

Question 24

I can't find my ticket. What can I do?

Accepted Answer

You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 25

Is there air conditioning?

Accepted Answer

Yes the venue is air conditioned.

Question 26

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

Yes, there will be chairs available if needed.

Question 27

Are there cloakrooms / lockers available on site?

Accepted Answer

No, there is no cloak room available on site.

Question 28

How do I book a ticket for my carer?

Accepted Answer

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.

Question 29

Is there Virtual Reality?

Accepted Answer

This experience has the option to enjoy virtual reality. This will be included in the VIP tickets and will be available to purchase on site, subject to availability.

Question 30

Can the virtual reality experience be uncomfortable or unsuitable for certain people?

Accepted Answer

Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia and/or vertigo.

People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.

It is not recommended for people with magnetic hearing aids, guests with a pacemaker or epilepsy.

Question 31

Can I wear glasses?

Accepted Answer

Yes, people who wear glasses can experience our expedition in virtual reality. Our staff will be on hand to show them how to position the headset correctly.

Question 32

Do children need to pay for a ticket?

Accepted Answer

Children under 4 years of age do not need a ticket and will be granted entry on site.

Question 33

Are prams allowed?

Accepted Answer

Yes prams are allowed.

Group Bookings