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Van Gogh Copenhagen Exhibit FAQS:
The Immersive Experience
Regarding the experience
What can I expect from Van Gogh: The Immersive Experience?
Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!
Where is the experience located?
The event will take place at Refshalevej 175A & B, 1432 København. Get directions.
Does the experience take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
The visit will take around 60 minutes.
Is the venue wheelchair accessible?
Yes, the venue is wheelchair accessible.
Will there be strobe lights?
No
Will food and beverage be available on site for purchase?
There will be a small bar on site selling snacks and drinks.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Will restrooms be available on site?
Yes, restrooms will be available on site.
Regarding access to the event
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.
Are service dogs allowed?
Service dogs are allowed.
Is there an age requirement?
There is no age requirement. This event is recommended for all ages. However, please keep in mind that the space does not have baby changing facilities.
Is there parking available?
We recommend traveling to the venue via public transport.
What are the prohibited items at the experience?
Flash photography, alcohol, anything which may disturb the other patrons.
Regarding the tickets
Can I purchase a ticket at the event?
Yes, tickets can be purchased at the event. However, you can save money by purchasing online in advance.
Where can I get tickets?
On the Fever App, available on Google Play and Apple Store or on the Fever website.
Are refunds allowed? What is the exchange policy?
Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances. For more information, you can refer to our T&Cs.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.
Can I reschedule my tickets to another date/time?
We may be able to help reschedule or exchange your ticket for another date or time that has not already sold out. Please contact us for more information. Make sure to include your ticket order number.
What are the official sellers for this experience?
Official tickets for Van Gogh: The Immersive Experience can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.
Can I make a group booking or book a private event?
I can't find my ticket. What can I do?
You can find your ticket with the QR code in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Is there air conditioning?
Yes the venue is air conditioned.
Are there chairs available? Can I be seated during the experience/exhibition?
Yes, there will be chairs available if needed.
Are there cloakrooms / lockers available on site?
No, there is no cloak room available on site.
How do I book a ticket for my carer?
Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker. For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.
Is there Virtual Reality?
This experience has the option to enjoy virtual reality. This will be included in the VIP tickets and will be available to purchase on site, subject to availability.
Can the virtual reality experience be uncomfortable or unsuitable for certain people?
Virtual reality provides a reliable and enjoyable experience, but it may be uncomfortable for some individuals. It's not recommended for those with claustrophobia and/or vertigo.
People prone to motion sickness may also experience discomfort when using a VR headset. This might lead to symptoms like drowsiness, increasing the risk of injury during real-world activities.
It is not recommended for people with magnetic hearing aids, guests with a pacemaker or epilepsy.
Can I wear glasses?
Yes, people who wear glasses can experience our expedition in virtual reality. Our staff will be on hand to show them how to position the headset correctly.
Do children need to pay for a ticket?
Children under 4 years of age do not need a ticket and will be granted entry on site.
Are prams allowed?
Yes prams are allowed.
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