Question 1

What can I expect from Van Gogh: The Immersive Experience?

Accepted Answer

Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!

Question 2

Where is the experience located?

Accepted Answer

The venue will be at Exhibition Hub Richmond Art Center,  12151 W Broad St, Henrico, VA 23233.

Question 3

Does the exhibition take place in an indoor or outdoor venue?

Accepted Answer

This experience is held indoors in an air-conditioned venue.

Question 4

How long does the experience last?

Accepted Answer

For you to have an estimate, people usually spend 60 to 90 minutes at this experience.

Question 5

Will food and beverage be available on site for purchase?

Accepted Answer

You will be able to purchase grab-and-go snacks and soft drinks at the venue.

Question 6

Is there parking available?

Accepted Answer

There will be free parking available.

Question 7

Will there be additional sessions?

Accepted Answer

Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.

Question 8

Is there Virtual Reality?

Accepted Answer

This experience has the option to enjoy virtual reality; please check if your ticket includes it.

Question 9

Is there a dress code?

Accepted Answer

There's no defined dress code for this experience; a casual look will be fine.

Question 10

Will there be merchandise for sale?

Accepted Answer

Yes! There will be merchandise for sale at the shop.

Question 11

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 10 minutes.

Question 12

Can I bring animals? Are service dogs allowed?

Accepted Answer

Unfortunately, no animals are allowed in this event’s location—not even service animals.

Question 13

Is the venue accessible?

Accepted Answer

Yes, the event is being held in an accessible venue.

Question 14

What are the prohibited items at the experience?

Accepted Answer

Flash photography, alcohol, guns, and anything which may disturb the other patrons.

Question 15

Can I smoke or vape?

Accepted Answer

No.

Question 16

Do you offer carer tickets?

Accepted Answer

Guests requiring assistance throughout this experience are entitled to apply for one free pass for their personal assistant/support worker.

For this experience, simply show proof of needing a carer ticket at the entrance and the carer will be allowed in for free.

Question 17

Is the experience accessible for deaf/visually impaired people?

Accepted Answer

Deaf people will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.

Question 18

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.

Question 19

Will restrooms be available on site?

Accepted Answer

Yes.

Question 20

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 21

Is there a Lost & Found?

Accepted Answer

We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.

Question 22

Is coat check available?

Accepted Answer

Items may be stored with reception for an added fee of $5.00/item.

Question 23

Is there an age requirement?

Accepted Answer

All ages are welcome to this experience and the space is accessible for prams/strollers. Kids under 4 years old will be allowed in for free.

Question 24

Will there be an audio guide?

Accepted Answer

Unfortunately, this experience does not include an audio guide.

Question 25

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On the Fever website

Question 26

Can I purchase tickets at the door?

Accepted Answer

We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.

Question 27

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 28

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 29

I can't find my ticket. What should I do?

Accepted Answer

You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.

Question 30

Can I change the date of my ticket? Are refunds allowed?

Accepted Answer

This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.

No refunds are permitted under any circumstances. For more information, you can consult our T&C.

Question 31

Can I make a group booking?

Accepted Answer

For groups under 50 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). If you would like to book for a large group, please fill out this form with your preferred attendance date and the size of your group.

Question 32

Do you offer press passes?

Accepted Answer

If you would like a press pass, please email press@feverup.com

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