Question 1

What can I expect from Van Gogh: The Immersive Experience?

Accepted Answer

Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!

Question 2

Where is the experience located?

Accepted Answer

The event will take place at The Tower Theatre, S 69th St &, Ludlow St, Upper Darby, 19082. Get directions.

Question 3

Does the exhibition take place in an indoor or outdoor venue?

Accepted Answer

The exhibition will be held in an indoor venue.

Question 4

How long does the experience last?

Accepted Answer

The visit will take around 60 to 75 minutes.

Question 5

Will there be strobe lights?

Accepted Answer

No.

Question 6

Will food and beverage be available on site for purchase?

Accepted Answer

No, but there are third-party food vendors in close proximity to the experience.

Question 7

Will there be merchandise for sale?

Accepted Answer

Yes.

Question 8

Is this a kid-friendly environment?

Accepted Answer

This event is recommended for all ages. However, please keep in mind that the space is not accessible for prams, and it doesn't have baby changing facilities.

Question 9

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 10

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following times slots.

Question 11

What are the prohibited items at the experience?

Accepted Answer

Flash photography, alcohol, anything which may disturb the other patrons.

Question 12

Can I smoke or vape?

Accepted Answer

No.

Question 13

Is alcohol permitted at the experience?

Accepted Answer

No.

Question 14

Will restrooms be available on site?

Accepted Answer

Yes.

Question 15

What do I do if I have any questions about accessibility / special accommodations?

Accepted Answer

The Van Gogh exhibition is accessible to wheelchairs. Please contact us and we will advise on how we can best assist you.

Question 16

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On the Fever website

On-site: we advise purchasing in advance as sessions usually sell-out

Question 17

What are the official sellers for this experience?

Accepted Answer

Official tickets for Van Gogh: The Immersive Experience in Philadelphia can only be purchased on Fever. Tickets are not available on any other website or ticketing platform.

Question 18

What are the different ticket options and prices?

Accepted Answer

Tickets are sold per person. There are two ticket types:

Standard Access - includes entry to the exhibition

Adult

Child (4 to 12)

Family Bundle (min. 4 people, of which max. 2 adults)

Senior (65+), Student (13 to 26), or Military

Group Bundle (min. 15 people) - enjoy a 10% discount on ticket price

VIP Access - Includes entry to the exhibition, entry to the VR experience* with skip-the-line, and a poster of your choice.

VIP Adult

VIP Child (4 to 12)

Ticket prices will start at $34.90 for adults and $19.90 for children.

Free entry for children under 4 years old.

*For Standard Access only ticket holders, entry to the VR experience can be purchased separately on-site.

Question 19

Can I purchase VR tickets on-site?

Accepted Answer

Yes, any attendee can purchase tickets for the VR experience on-site, but only VIP tickets will benefit from priority access to it.

Question 20

Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?

Accepted Answer

We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out with at least 48h. Please contact us for more information. Make sure to include your ticket order number.

Question 21

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 22

What is your refund policy?

Accepted Answer

Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can contact us and our user support team will process your request. Make sure to include your ticket order number.

Question 23

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 24

Do you offer group discounts?

Accepted Answer

For groups under 50 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 50, please fill the groups form.

Question 25

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 26

Do you offer Press Passes?

Accepted Answer

Yes, contact press.vangoghexpo@feverup.com

Question 27

Do you offer sponsorships?

Accepted Answer

Yes, contact info@exhibitionhub.com

Question 28

Could I be a Van Gogh: The Immersive Experience influencer?

Accepted Answer

We are looking for unique, creative and passionate ambassadors who are willing to share their experience at Van Gogh: The Immersive Experience. Join us!

Question 29

Are there any specific COVID-19 rules to attend this experience?

Accepted Answer

As official local health guidelines evolve regarding COVID-19 safety protocols, we may enforce vaccinations and/or require masks. To attend this experience mask use will not be mandatory nor COVID-19 vaccination will be required to attend the experience. Regardless, we highly encourage all attendees to wear masks.

Question 30

What should I wear to Van Gogh: The Immersive Experience?

Accepted Answer

Since the experience typically lasts around one hour we recommend comfortable shoes, there is however no dress code - whatever makes you feel comfortable to ensure that you can fully enjoy the experience!

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