THE EXPERIENCE
What can I expect from Van Gogh: The Immersive Experience?
Discover a new way to enjoy the works of Vincent van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!
Does the exhibition take place in an indoor or outdoor venue?
The exhibition will be held in an indoor venue.
How long does the experience last?
The visit will take around 60 to 75 minutes.
Will there be strobe lights?
No.
Will food and beverage be available on site for purchase?
Yes, a limited selection of prepackaged food and drink will be available onsite.
Will there be merchandise for sale?
Yes, there will be an opportunity to buy exclusive merchandise at the experience.
ACCESS
Is this a kid-friendly environment?
This event is recommended for all ages.
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
What happens if I arrive late?
Your ticket will still be valid, but you may be required to wait until there is space in the following times slots.
What are the prohibited items at the experience?
Flash photography, alcohol, anything which may disturb the other patrons.
Can I smoke or vape?
No.
Is alcohol permitted at the experience?
No.
Will restrooms be available on site?
Yes.
What do I do if I have any questions about accessibility / special accommodations?
The Van Gogh exhibition is accessible to wheelchairs. Please
contact us and we will advise on how we can best assist you.
Will we have ASL interpreters? or what options will be available for deaf people?
We have an App that can be downloaded that provides all text for the experience.
Is there Parking on site?
There is free parking available at the venue.
TICKETS
Where can I get tickets?
Can I purchase a ticket at the door?
It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.
What are the official sellers for this experience?
Official tickets for Van Gogh: The Immersive Experience in Norfolk can only be [purchased on Fever](https://feverup.com/m/111254 dingvangoghexperienceatl&utmcampaign=111254atl&cp_landing=cta-header). Tickets are not available on any other website or ticketing platform.
What are the different ticket options and prices?
Tickets are sold per person. There are two ticket options:
Standard Access - includes entry to the exhibition
- Adult
- Child (ages 4 to 12)
- Family Pass: 2 adults + 2 kids
- Additional Child: For Family Pass
- Senior (65+), Student (13 to 26), or Military
- Group Bundle (15 people or more)
VIP Access - includes entry to the experience, entry to the VR experience* with skip-the-line, and a poster of your choice:
- VIP Adult
- VIP Child (4 to 12)
Ticket prices will start at $32.20 for adults and $19.10 for children.
Free entry for children under 4 years old.
*For Standard Access only ticket holders, entry to the VR experience can be purchased separately on-site.
Can I purchase VR tickets?
Yes, any attendee can purchase tickets for the VR experience on-site, but only VIP tickets will benefit from priority access to it.
Can I reschedule my tickets to another date/time, or upgrade/downgrade my ticket?
We may be able to help reschedule or exchange your ticket for another date, time or ticket type that has not already sold out with at least 48h. Please
contact us for more information. Make sure to include your ticket order number.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket on the Fever App. Please
contact us for additional help. Make sure to include your ticket order number.
What is your refund policy?
Tickets are generally non-refundable. Ticket non-refund terms and conditions are agreed to before purchase. However, under special circumstances, you can
contact us and our user support team will process your request. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
Do you offer group discounts?
For groups under 50 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 50, please fill the groups form.
MISCELLANEOUS
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Do you offer Press Passes?
Do you offer sponsorships?
Could I be a Van Gogh: The Immersive Experience influencer?
We are looking for unique, creative and passionate ambassadors who are willing to share their experience at
Van Gogh: The Immersive Experience.
Join us!
Are there any specific COVID-19 rules to attend this experience?
As official local health guidelines evolve regarding COVID-19 safety protocols, we may enforce vaccinations and/or require masks. To attend this experience mask use will not be mandatory nor COVID-19 vaccination will be required to attend the experience. Regardless, we highly encourage all attendees to wear masks.
Are pets allowed?
Pets are not allowed at the experience, with the exception of service dogs.
Are audio guides available?
No, audio guides are not available.
Is there a place where I can leave my belongings?
No, there won't be a place to leave belongings.
