ABOUT THE EXPERIENCE
What can I expect from the event?
Discover a new way to enjoy the works of Vincent Van Gogh and immerse yourself in the artist's masterpieces at this 360-degree, digital show. Expect digital displays, sound effects, projection mapping and much more!
Where is the experience located?
The experience is located at 18 West Fourth Street 45202 (downtown Cincinnati).
Does the experience take place in an indoor or outdoor venue?
This experience is held indoors in an air-conditioned venue.
How long does the experience last?
For you to have an estimate, people usually spend 50 min at this experience.
Will food and beverage be available on site for purchase?
Yes, there are snacks and soft drinks available onsite.
Is there parking available?
Unfortunately, there won't be parking at this venue, so we recommend you don't arrive by car.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there Virtual Reality?
Yes, we offer a seated one of a kind virtual reality experience.
Will there be merchandise for sale?
Yes! There will be merchandise for sale at the shop.
ABOUT TICKETS
Where can I get tickets?
You can purchase tickets:
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
No, your contactless tickets will be validated directly in the Fever App.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
This experience allows date changes up to 48 hours in advance. If you would like to make the change, please contact us and include the ticket ID associated with your purchase. One of our agents will respond to your request as soon as possible, informing you of the next steps to follow.
No refunds are permitted under any circumstances. For more information, you can consult our T&C.
Do you offer press passes?
If you would like a press pass, please email press@feverup.com.
ABOUT ACCESS TO THE EVENT
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive at the time stated on your ticket, but you can arrive within the next 10 minutes.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Is the venue accessible?
Yes, the event is being held in an accessible venue.
What are the prohibited items at the experience?
Please do not bring alcohol or anything that may disturb the other patrons.
Do you offer carer tickets?
Visitors requiring assistance during this experience simply need to present a standard ticket along with proof of the need for a companion, allowing the companion to access the experience free of charge.
Will there be strobe lights?
This event won't include strobe lights.
Is the experience accessible for deaf/visually impaired people?
Deaf people will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired people.
Are there chairs available? Can I be seated during the experience/exhibition?
This is a walkthrough experience, so there won't be any seating available.
Will restrooms be available on site?
Yes, restrooms will be available on site.
Is there a Lost & Found?
We would recommend to ask the staff at the venue if they have found your belongings. If you cannot ask them on site, please contact us.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there an age requirement?
All ages are welcome to this experience and the space is accessible for prams/strollers. Children under 17 must be accompanied by an adult. Free entry for children under 4 years old
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
